Returning home to find your property damaged can leave residents feeling vulnerable and unsure of what action to take.
For many leaseholders it is the realisation of their worst fear, what to do in the case of an emergency (fire, flood etc), especially when the managing agent is not contactable.
Managing agents therefore have a responsibility to ensure that each development they look after are aware of who to contact and how the emergency lines are operated out of office hours.
It can also be beneficial for the managing agent to explain to clients, what constitutes an emergency. Just because a resident is desperate to speak to their managing agent about their arrears, this does not mean they should expect to be able discuss these after hours. It would also be prudent to ensure that in the case of something like a fire, the first call should be made to the emergency services, as they will likely need to attend.
If another property/flat has caused the damage, you may be able to make a claim on the block buildings insurance. This can usually be arranged through your managing agent.
The key points to remember in an emergency are;
- Ensure the safety of yourself and those around you. Do not put yourself at risk to check your property or secure your belongings.
- Call the emergency services first (if necessary).
- If another property is impacting on your own, i.e. water ingress from their property into yours, alert them so the leak can be stopped.
- Inform the managing agent, who can contact other leaseholders and let the insurers know (if required)
- Take photographs of the damage and write down any information about the incident that you feel would be beneficial for the managing agent or insurers to know.
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